This question can help interviewers understand how you handle conflict and whether or not you’re willing to admit when you’ve made a mistake. In your answer, try to explain what steps you would take to resolve the situation and ensure that it doesn’t happen again in the future.
Example: “If a client is not satisfied with the policy they purchased from me, I would first take the time to understand their concerns. I believe that by listening carefully and taking into consideration all of their feedback, I can better assess how to address the issue at hand.
Once I have a clear understanding of the situation, I will work diligently to find an appropriate solution for the client. This could include finding a more suitable policy or offering additional services such as risk management advice. My goal is always to ensure that my clients are happy and confident in the policies they purchase.
I also strive to maintain open communication with my clients throughout the process. By keeping them informed of any changes or updates, I am able to build trust and create a positive relationship. Ultimately, I want to make sure that my clients feel heard and respected.”
