This question can help the interviewer determine if you have experience working with clients who may not speak English. If you do, they want to know how you handled it and what your success was in helping them understand insurance policies.
Example: “Yes, I have experience working with clients who speak different languages. During my time as an Insurance Broker at my previous job, I worked closely with clients from all over the world. I was able to effectively communicate with them in their native language and provide them with the best possible service. In addition, I also took the initiative to learn some of the most common foreign languages spoken by our clients, such as Spanish and French. This enabled me to build better relationships with our international customers and ensure that they received the highest level of customer service.”
