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Answers by matthenary
0
votes
Which of these activities would you expect to be performed by a Service Desk?
answered
Feb 14, 2020
in
Agile
0
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Which of the following BEST describes a Service Desk?
answered
Feb 14, 2020
in
Agile
0
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Which of the following is NOT a FUNCTION?
answered
Feb 14, 2020
in
Agile
0
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Which of the following is step 1 in the 7 Step Improvement Process?
answered
Feb 14, 2020
in
Agile
step-improvement-process
0
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Which of the following CANNOT be provided by a tool?
answered
Feb 14, 2020
in
Agile
#itil
#itilv3
#itilcertification
0
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Which of the following should be supported by technology?
answered
Feb 14, 2020
in
Agile
0
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The ITIL CORE publications are structured around the Service Lifecycle. Which of the following statements about the ITIL COMPLEMENTARY guidance is CORRECT?
answered
Feb 14, 2020
in
Agile
0
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Which Functions are included in IT Operations Management?
answered
Feb 14, 2020
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Agile
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How many numbered steps are in the Continual Service Improvement (CSI) process? A.7 B.4 C.6 D.11
answered
Feb 14, 2020
in
Agile
0
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Which of the following would NOT be a task carried out by the Request Fulfilment process?
answered
Feb 14, 2020
in
Agile
0
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Which of the following is NOT a valid objective of Request Fulfilment?
answered
Feb 14, 2020
in
Agile
0
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Which of the following should be done when closing an Incident?
answered
Feb 14, 2020
in
Agile
0
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Major Incidents require: A.Separate procedures B.Less urgency C.Longer timescales D.Less documentation
answered
Feb 14, 2020
in
Agile
0
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Which of the following is a good metric for measuring the effectiveness of Service Level Management?
answered
Feb 14, 2020
in
Agile
0
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Which of the following are responsibilities of a Service Level Manager?
answered
Feb 14, 2020
in
Agile
0
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The MAIN objective of Service Level Management is:
answered
Feb 14, 2020
in
Agile
0
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Understanding customer usage of services and how this varies over time is part of which process?
answered
Feb 14, 2020
in
Agile
0
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Which of the following are valid examples of business value measures? 1: Customer retention 2: Time to market 3: Service Architecture 4: Market share
answered
Feb 14, 2020
in
Agile
0
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Which of the following is NOT a responsibility of the Service Design Manager?
answered
Feb 14, 2020
in
Agile
#itil
0
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Which of the following questions does guidance in Service Strategy help answer?
answered
Feb 14, 2020
in
Agile
#safe-agile
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