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Answers by matthenary
0
votes
Which of the following provides resources to resolve operational and support issues during Release and Deployment?
answered
Feb 14, 2020
in
Agile
0
votes
To add value to the business, what are the four reasons to monitor and measure?
answered
Feb 14, 2020
in
Agile
0
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Which of the following delivery strategies is described as,
answered
Feb 14, 2020
in
Agile
0
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Which of the following is NOT the responsibility of the Service Catalogue Manager?
answered
Feb 14, 2020
in
Agile
#itil
0
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Which of the following models would be most useful in helping to define an organisational structure?
answered
Feb 14, 2020
in
Agile
0
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What is a RACI model used for?
answered
Feb 14, 2020
in
Agile
0
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Which of the following is a valid role in the RACI Authority Matrix?
answered
Feb 14, 2020
in
Agile
0
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One of the five major aspects of Service Design is the design of service solutions. Which of the following does this include?
answered
Feb 14, 2020
in
Agile
#itil
0
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Which of the following is NOT one of the five individual aspects of Service Design?
answered
Feb 14, 2020
in
Agile
#itil
0
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Which of the following is NOT an aim of the Change Management process?
answered
Feb 14, 2020
in
Agile
0
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Which role is accountable for a specific service within an organisation?
answered
Feb 14, 2020
in
Agile
0
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Which process is responsible for low risk, frequently occurring, low cost changes?
answered
Feb 14, 2020
in
Agile
0
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Which of the following might be used to define how a future Problem or Incident could be managed?
answered
Feb 14, 2020
in
Agile
0
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A single Release unit, or a structured set of Release units can be defined within:
answered
Feb 14, 2020
in
Agile
0
votes
Which process is responsible for recording relationships between service components?
answered
Feb 14, 2020
in
Agile
#service-components
#relationship-components
0
votes
IT Operations Management have been asked by a customer to carry out a non-standard activity, that will cause them to miss an agreed service level target. How should they respond?
answered
Feb 14, 2020
in
Agile
0
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Which of the following BEST describes when a Known Error record should be raised?
answered
Feb 14, 2020
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Agile
0
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A risk is:
answered
Feb 14, 2020
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Agile
0
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Governance is concerned with:
answered
Feb 14, 2020
in
Agile
0
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Which of the following functions would be responsible for management of a data centre?
answered
Feb 14, 2020
in
Agile
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