The best answer is A
i PMI expects the project manager to manage! The best thing to do first
is try to resolve the problem with the stakeholders. Only is that fails
should the problem be escalated to the sponsor.
ii Whilst planning and evaluation are normal 'first steps' in assessing a
change, this work was formally excluded from the project before the
Charter was signed. Therefore, it should not be added without the
sponsor's prior approval.