How ServiceNow recognizes Inbound Emails in Servicenow?

Question 1

Question 2

Via Watermark or InReplyTo email header. If These are not present, ServiceNow recognizes email containing a prefix in the subject line.

AdilsonLima · Answer 1 · 2020-08-31T03:44:27+0000

Via Watermark or InReplyTo email header. If These are not present, ServiceNow recognizes email containing a prefix in the subject line.

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