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Does the vendor explain components of SLA unambiguously?

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The components of service level agreement (SLAs) differ from one cloud service providers to another. Some providers keep the components of SLA simple, while others make the components complex and ambiguous. You must check if the components are defined.

Also, you must not make any assumptions and ask an exact question about specific components of the SLA. Certain service providers can personalize SLA for different clients, which can be helpful when you need tailormade cloud solutions. If you are choosing custom cloud solutions, seeking a custom SLA can be a smart move.

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