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Q:

Which of the following is the BEST definition of the term Service Management?

A.A set of specialised organisational capabilities for providing value to customers in the form of services
B.A group of interacting, interrelated, or independent components that form a unified whole, operating together
for a common purpose
C.The management of functions within an organisation to perform certain activities
D.Units of organisations with roles to perform certain activities

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A set of specialised organisational capabilities for providing value to customers in the form of services

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