0 votes
in Microsoft Bot Framework by
How does rate limiting occur?

1 Answer

0 votes
by
Rate limiting is caused by any of the following conditions:

A bot sends messages too frequently

A client of a bot sends messages too frequently

Direct Line clients request a new Web Socket too frequently

How to implement human handoff?

At times it is necessary to transfer (handoff) a conversation from a bot to a human being. This happens for example if the bot does not understand the user, or if the request cannot be automated. In these cases, the bot provides a transition to humans. The Bot Framework SDK supports handoff to a human. There a few event types for signaling handoff operations. These events are exchanged between a bot and an agent hub, also called engagement hub. This agent hub is defined as an application or a system that allows agents, typically humans, to receive and handle requests from users, as well as escalation requests from bots

Related questions

0 votes
asked Mar 5, 2022 in API Gateways by rajeshsharma
+1 vote
asked Jan 17, 2022 in Artificial Intelligence by Robindeniel
...