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My MFA device seems to be working normally, but I am not able to use it to sign in to the AWS Management Console. What should I do?

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If you are using virtual or hardware MFA, we suggest you resynchronize MFA devices for your IAM user's credentials. If you already tried to resync and are still having trouble signing in, you can sign in using alternate factors of authentication and reset your MFA device.

If you are using U2F security keys, you can sign in using alternate factors of authentication and reset your MFA device.

If you are still encountering issues, contact AWS Team

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