When analyzing processes, what becomes increasingly significant for managers to understand in regards to individual skills?
a) A group understanding of processes allows teams to execute their jobs more effectively and efficiently, hut it can never substitute skill
b) A process is more easily developed when the customer is more directly involved in its development
c) Skilled individuals are not necessarily required to be involved w’ith analyzing processes
d) Skill sets are absolutely crucial in the planning and execution of specific processes, html not its analysis
