Following are the key business Goals achieved by using the Service Cloud −
Personalized Service − Give each customer a good service experience based on their unique problems and history of purchases and complaints.
Always-on Service − Make the service available 24/7
Multi-channel support − Meet the customers on their preferred channels like mobile, phone, chat etc.
Faster support − Managing various service needs from a single console helps in delivering support services faster.
NO SQL/MangoDB MCQ
Data Visualisation Aurora MCQ
Hadoop and Big Data MCQ
Agile and SAFE MCQ
Spark SQL MCQ
Service Now MCQ
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