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Q. What are key business Goals those are achieved by using the Service Cloud in salesforce?

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Following are the key business Goals achieved by using the Service Cloud −

  • Personalized Service − Give each customer a good service experience based on their unique problems and history of purchases and complaints.

  • Always-on Service − Make the service available 24/7

  • Multi-channel support − Meet the customers on their preferred channels like mobile, phone, chat etc.

  • Faster support − Managing various service needs from a single console helps in delivering support services faster.

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