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Tell me about a time when you used collaboration and Puppet to help resolve a conflict within a team?

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The development team wanted root access on test machines managed by Puppet in order to make specific configuration changes. We responded by meeting with them weekly to agree on a process for developers to communicate configuration changes and to empower them to make many of the changes they needed. Through our joint efforts, we came up with a way for the developers to change specific configuration values themselves via data abstracted through Hiera. In fact, we even taught one of the developers how to write Puppet code in collaboration with us.”

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