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You have identified a usability risk with the mobile application you are currently testing.

When the application loses connectivity with the web server, the user is not informed of the

problem and all information entered after that point is lost. What is a reasonable assessment of

this risk?

a. The impact is high because the user will lose their data. The likelihood depends on how

often connectivity will be lost.

b. The impact is low because the user can retype their information. The likelihood is high

because the original data is lost.

c. The impact is medium because the user should expect this type of behavior. The

likelihood is medium because the problem will be intermittent.

d. The impact is high because the user will not understand what is happening and will likely

call the helpdesk. The likelihood is low because the network connectivity is reliable and

unlikely to have any issues.

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