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Information Technology Infrastructure Library

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Information Technology Infrastructure Library (ITIL) is a set of best practices for IT service management, development and operations. 

ITIL gives detailed descriptions of a number of important IT concepts and includes checklists, tasks and procedures that can be tailored for any enterprise. 

Some major areas ITIL covers are:

Service Support

Service Delivery

ICT Infrastructure Management

Security Management

Application Management

Software Asset Management

In the Service Support area ITIL covers processes such as Service Desk, Incident and Problem Management, Change Management, Release and Configuration Management. 

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